PROTECT
As more people use digital finance, credit, mobile banking, and new financial tools, the opportunities are growing but so are the risks. Women and marginalized customer segments can face added barriers and may be more exposed to fraud, scams, identity misuse, economic abuse, unsafe digital access, poor complaint systems, and misuse of customer data.
The World Bank notes that strong financial consumer protection is important not only for customers, but also for financial inclusion, trust, healthy financial markets, and broader economic growth.
PROTECT works with financial institutions to strengthen financial safety across the full customer journey, with particular attention to women, marginalized customers, and people experiencing financial vulnerability.
We help people access and use financial services without increasing their risk of financial harm.
What We Do
– Financial Safety Diagnostic
– Economic Abuse & Financial Harm
– Fraud & Scam Prevention
– Safety by Design
– Complaints & Redress
– Staff Training & Practice
What We Can Help Build
– Financial Safety Frameworks
– Economic Abuse Response Protocols
– Fraud & Scam Response Pathways
– Safety-by-Design Reviews
– Vulnerable Customer Practices
– Complaint & Redress Frameworks
– Staff Training & Practical Tools
– Financial Harm Risk Assessments
We want financial institutions where women, marginalized customers, and all people experiencing vulnerability can feel confident that if something goes wrong, they will be heard, supported, and treated fairly.Because financial inclusion should not only open the door to finance.
It should help people stay safe once they are inside.